Data Protection

yg9 Privacy Policy

This policy clearly explains how we collect, use, and protect your personal information.

Last updated: 30 October 2026
Table of Contents

1 Introduction

yg9 is a digital gaming platform serving players in Myanmar. We are committed to handling your personal information responsibly in the course of providing our services.

This Privacy Policy ("Policy") applies to players who use the yg9.im website and its related services ("Platform"). By registering an account or using the services on the Platform, you confirm that you have read and understood this Policy and agree to its terms.

This Policy should be read together with yg9's Terms and Conditions and Responsible Gaming Policy. Continuing to use the services without reading any of these policies will be treated as acceptance of them.

2 Types of Data We Collect

yg9 collects only the personal data that is necessary for using the Platform. The information we collect includes —

2.1 Account Information

  • Name (full name)
  • Mobile phone number
  • Digital payment account (KBZPay, Wave Money, AYA Pay, CB Pay) number or bank account details
  • Chosen username
  • Player-set password (stored in hashed form)

2.2 Financial Information

  • Deposit and withdrawal records
  • Payment method and payment confirmation
  • Bonus and promotion claim records

2.3 Gaming Information

  • Gaming history (games played, results, amounts)
  • Platform usage frequency and playing time
  • Bonus wagering records

2.4 Technical Information

  • IP address
  • Browser type and version
  • Mobile device model and operating system version
  • Session records and log data
  • Browsing data collected via cookies

3 How We Collect Data

yg9 collects players' personal data through the following methods —

  • Direct submission: Information you provide yourself when registering an account, making deposits or withdrawals, or contacting our support team
  • Automatic collection: Network data automatically logged by our servers when you access the Platform and while you are playing
  • Cookies and tracking: Cookies are used to keep the Platform stable and to improve the player experience
  • Payment processors: Financial data is received from payment service providers once deposit or withdrawal transactions are completed

4 How We Use Your Data

yg9 uses the personal data we collect only for the following purposes —

4.1 Account Management

Data is used to create player accounts, verify identity, and maintain security.

4.2 Processing Financial Transactions

Financial data is used to accurately process deposits, withdrawals, and bonus payments.

4.3 Service Improvement

We analyse playing patterns to improve the player experience and continue developing the Platform.

4.4 Responsible Gaming Support

Data is used to review playing patterns so our staff can provide support if any player shows signs of problematic gambling behaviour. This is part of our commitment to putting players' wellbeing first.

4.5 Security and Fraud Prevention

Data is reviewed to detect and prevent fraud, money laundering, and other irregular activity.

4.6 Customer Support

Data is reviewed to resolve player issues raised through 24/7 Live Chat and email.

4.7 Legal Requirements

Data may be retained to comply with applicable laws, directives, and regulations.

5 Data Sharing and Disclosure

yg9 will never sell or rent your personal data to third-party advertising companies, data brokers, or data buyers. However, where strictly necessary to deliver our services, data may be shared with the following parties under specific restrictions —

5.1 Payment Service Providers

Only the minimum necessary data is shared with the relevant payment service providers to process KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer transactions.

5.2 Technology Partners

Data is shared only with technology partners under prior agreements, who handle platform maintenance, server services, and software development.

5.3 Legal Requests

Data may be disclosed when required by law, such as requests from relevant authorities (e.g. police or courts).

5.4 Player Consent

If we need to share your data with third parties for purposes beyond those listed above, we will obtain your consent in advance.

6 Data Retention Period

yg9 retains a player's personal data for as long as it is necessary to provide the service. This means —

  • Account data (including financial records) may be retained for a period required by law, even after an account is closed.
  • Game history and financial records are retained for a period for responsible gaming and anti-money laundering purposes.
  • Data that is no longer necessary after the legal retention period expires is securely deleted or anonymised.

If a request for data deletion is received, data that has no legal restriction will be handled according to your request.

12 Cookies and Tracking Technologies

The yg9 platform uses cookies and similar technologies to improve the player experience.

Types of Cookies

  • Essential Cookies: Required for the platform to function correctly. These include session management and security functions. These cookies cannot be disabled.
  • Analytics Cookies: Used to understand how players use the platform and to improve the service.
  • Preference Cookies: Used to remember language selections and player settings.

You can manage, disable, or delete cookies through your browser settings. However, if essential cookies are disabled, some platform features will stop working and you will no longer be able to continue playing.

8 Personal Data of Minors

The yg9 platform is for adults aged 21+ only. yg9 does not offer its services to anyone under 21, and does not store their personal data.

If we become aware that a person under 21 has opened an account on the platform, we will immediately close the account and securely delete all related personal data. If you are aware of such a case, please notify us at [email protected].

9 Security and SSL Protection

yg9 maintains a range of technical security measures to protect players' personal data and financial data —

  • SSL Encryption: Data transfers between the platform and your browser are encrypted with TLS/SSL.
  • Password Hashing: Passwords chosen by players are never stored in a form we can read in plain text.
  • Access Control: Personal data can only be accessed by authorised staff.
  • Regular Audits: Technical reviews are regularly conducted to identify security vulnerabilities on the platform.
  • Fair Play: Systems are in place to check for game result manipulation and unfair play between players.

If you believe our security measures have been compromised, or if you notice any unauthorised access, please contact us immediately at [email protected].

10 Your Rights

As a yg9 player, you have the following rights regarding your personal data —

10.1 Right of Access

You may request to view the personal data we hold about you.

10.2 Right to Rectification

You may request correction of any personal data that is inaccurate or incomplete.

10.3 Right to Erasure

You can request deletion of personal data that is not required to be retained under any legal obligation.

10.4 Right to Restriction

You can request that processing of your personal data be restricted (for example, during a verification period).

10.5 Right to Object

You can object to the processing of your personal data where it is carried out for non-essential purposes.

To exercise any of these rights, contact us at [email protected] and submit your personal data request. We will do our best to respond promptly.

11 Policy Changes

yg9 may update this Privacy Policy with notice due to changes in services, new laws, or advances in technology.

Whenever the policy changes, the "Last Updated" date on this page will be updated, and for significant changes we will take steps to inform players. Continuing to use the platform after a policy change means you accept the updated policy.

We maintain a history of this policy and it can be provided upon request.

12 Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, you can reach the yg9 support team —

When submitting a personal data request, please include the information needed to verify your identity — this protects your data from being accessed by unauthorised persons.

Frequently Asked Questions

Privacy Protection — Questions & Answers

yg9 collects the name and phone number you provide when registering, payment data, gaming history, and information automatically collected when you visit the site — including your IP address and browser details. Only data that is essential to providing our services is collected.

yg9 will never sell or rent player data to anyone. Only the minimum data necessary to process deposits and withdrawals is shared with payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay. Your data is protected except in cases where disclosure is required by law.

You have the right to request deletion. You can contact [email protected] to request that non-essential data be deleted, provided there are no legal restrictions (such as a financial records retention period). Where your request does not conflict with any legally required retention period, we will process it promptly.

Account data and financial records are retained for as long as they are necessary to provide our services. Non-essential data that is not legally required will be securely deleted after a set period following account closure.

SSL (TLS) encryption converts data transferred between your browser and yg9 servers into a form that cannot be read by third parties. This means data sent when you make a deposit, log in to your account, or submit a request cannot be intercepted in transit.

Tracking and preference cookies can be turned off. However, if essential cookies such as those used for session management are disabled, core functions — including logging in to the platform and processing deposits and withdrawals — will no longer work.

For any privacy questions or requests, you can reach us via 24/7 Live Chat on the platform or by emailing [email protected]. Support is available in Myanmar language.